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Frequently Asked Questions

Six common questions to help you resolve issues quickly

How do I download and install Aijiasu?＋
  1. Open the Aijiasu official website and click "Download Now", the system auto-detects your OS.
  2. Select Windows, macOS, Android or iOS and download, the installer is about 35MB.
  3. Double-click the installer and follow the wizard, keeping the default install path.
  4. Installation takes about a minute, then launch from the desktop shortcut icon.
  5. On first launch register or log in via phone, email or WeChat.
  6. After login click "One-Click Connect" to start the free trial.
How do I connect and start accelerating?＋
  1. After login the main screen defaults to Smart Mode matching your network.
  2. Click "One-Click Connect", handshake and speed test completes in about 3 seconds.
  3. The interface turns green showing node, latency and traffic rate.
  4. You can pick a node manually sorted by region, latency or load.
  5. Gamers can enable Game Mode to optimize TCP/UDP and reduce packet loss.
  6. Click "Disconnect" when done to exit the tunnel safely.
Why does the network slow down after connecting?＋
  1. Check if the node is overloaded and switch to a low-load node.
  2. Verify local bandwidth, an accelerator cannot exceed the carrier's cap.
  3. Switch protocol types, some networks throttle certain protocols, use UDP instead.
  4. Close bandwidth-heavy background tasks like sync, updates and downloads.
  5. Avoid distant cross-continent nodes and prefer nearby ones.
  6. If unresolved contact support with diagnostic logs for a 24-hour resolution.
Which platforms and devices does Aijiasu support?＋
  1. Desktop supports Windows 7+ and macOS 10.13+, Intel and Apple Silicon.
  2. Mobile supports Android 5.0+ and iOS 11+, search "Aijiasu" in app stores.
  3. Router support via OpenWrt plugin covers all devices in the house.
  4. One account supports 3 devices online simultaneously.
  5. All clients share a unified interface with cloud-synced data.
  6. New versions are released continuously, check announcements for updates.
What is the difference between the free and premium versions?＋
  1. The free version grants 1 hour per day, ideal for light users.
  2. Free nodes are limited and may queue at peak times with throttling.
  3. Premium unlocks all premium nodes with no speed or data caps.
  4. Premium adds game acceleration and streaming optimization features.
  5. Premium supports 3 devices simultaneously.
  6. Premium subscriptions are flexible daily/monthly/yearly and cancellable anytime.
What should I do if the connection fails or drops frequently?＋
  1. Check the network, switch between Wi-Fi and mobile data, or restart the router.
  2. Update the client to the latest version.
  3. Switch protocols and ports to bypass blocked ports.
  4. Change nodes to avoid maintenance or faulty lines.
  5. Disable firewall interception and whitelist Aijiasu.
  6. If drops persist submit a ticket with diagnostic logs for technical support.

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